Returns & Refunds Policy
Hassle-free 7-day return policy and transparent refund terms for buyers.
7-Day Window
Standard Return Period
Items can be returned or replaced within 7 days of doorstep delivery for eligible categories.
Fast Refunds
Direct Bank / UPI Refund
Refunds are initiated immediately after quality inspection approval (3–5 working days).
Free Pickups
Doorstep Reverse Logistics
Doorstep return pickup provided for damaged, defective, or incorrect products shipped.
How the Return Process Works
Step 1
Submit Return Request
Go to your My Orders dashboard, select the order item, and click "Request Return" within 7 days of delivery.
Step 2
Pickup & Verification
Our logistics partner will collect the item from your doorstep. Ensure product tags, seal, and packaging are intact.
Step 3
Quality Check & Refund
Once inspected at the seller hub, your refund will be credited back to your original payment method or bank account within 3–5 business days.
Eligible for Return / Replacement
- • Damaged, broken, or defective item received
- • Incorrect product, size, or variant shipped
- • Missing parts or accessories from package
- • Product differs significantly from listing details
Non-Returnable Categories
- • Perishable food items, opened juices & edible syrups
- • Used cosmetics, innerwear, or personal hygiene products
- • Items returned without original seals, tags, or boxes
- • Custom or personalized items crafted on order